Senior executive with over 30 years' international leadership experience in strategic planning, business asset growth, business development, operations and customer experience/service. Visionary leader and consultant with ability to develop, influence and shape strategy, align it with the core competencies of the organization, and translate it to relevant and pivotal tactics to drive exceptional execution. Diverse industry experiences with a track record of consistent delivery against business objectives while staying laser-focused on a quality customer experience. Demonstrated ability to drive results through partnerships, collaborative leadership style and understanding/integration of business drivers. Demonstrated ability to effectively build high-performing leadership and functional teams, and align people, processes and systems to achieve profitable business outcomes.
Start up and early stage business initiatives
Customer service/experience strategy and execution
Operations strategy and execution
Alignment of culture, people, processes and systems
Development of cohesive leadership and functional teams